FAQ

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You can already have a look at our French FAQ about Haircuts.

 

The hairstyle at home by The Haircut

The Haircut, what is it?

The Haircut is the men's home hairdresser and travels to your home, office, hotel, vacation spot or any other location that suits you. Available from 7am to 11pm, every day of the year, even on Sundays, The Haircut offers quality hairdressing services in the comfort of your environment. No more journeys to go to the hairdresser, waiting, the noise of the salon ... you will learn how to love to have your hair done.

Who are your private hairdressers?

Our private hairdressers are professional graduates, specialists in hairdressing at home. Tested and selected for their competence and professionalism, they bend over backwards to be sure to satisfy you. Do not hesitate to visit their profiles to find the one that best suits you: a studio hairdresser for big occasions? A hairdresser available on Sunday? A hairdresser for a trendy cut? All profiles are available at The Haircut!

How do I reserve a hairdressing service at home?

Simply search from the home page, entering the address and time you want a hairdresser to come to you. We offer you several profiles, to you to select the one that corresponds best to you. All you have to do is fill out the reservation form and make your request for benefits. As soon as this one is validated by the private hairdresser, you receive confirmation. It's that simple!

How much does it cost me?

It is you who choose, among all the private hairdressers that are proposed to you. You can decide on a price range for your male haircut and we will only show you the profiles that match. And of course, the price displayed is the price you pay, there is no hidden service charge.

How do I pay you? And when?

For now, by credit card only, through our service provider MANGOPAY. When ordering your service, you must fill in your payment information. You will only be charged once the service has been confirmed. At no time does The Haircut know or store your bank details, everything is managed by MANGOPAY.

Is it possible to cancel a benefit?

Yes! You have the option to cancel the hairdressing service at any time. This is completely free if you do it before the home hairdresser validates it, you will never have been debited. If you cancel the benefit more than 24 hours before it takes place, you will be reimbursed for the full price of the service, but not the service charge (€ 1.8), which covers the payment costs By credit card.

Less than 24 hours before the performance, it is no longer possible to cancel. Indeed, the private hairdresser has reserved you a slot that he could not propose to someone else. If you can not be available, why not offer this service to a friend?

Hairdressing services at home

How do I choose my private hairdresser The Haircut?

When you have defined your search criteria (place and time), we propose you the private hairdresser which seems to us the most adapted to your request. A passage on his profile will allow you to consult the history of his services, comments from previous customers or the haircuts he manages. If this hairdresser does not suit you, you can go to the next hairdresser.

Where can my hairdressing service take place?

In order for a service to be carried out under optimum conditions, the place you choose must meet the following conditions: the hairstyle must be authorized there (for example, verify that your employer agrees) A chair for you and a space allowing the private hairdresser to be able to arrange his material and circulate around you. A water point should also be available nearby (in the room if you ask for shampoo).

Must I get ready beforehand?

If you have requested a hairdressing service man without shampoo, it is only necessary that your hair is clean before cutting, that is to say have done a shampoo at the latest the day before. Apart from that, you have nothing to do, your private hairdresser takes care of everything!

A hairdressing service at home, how long does it last?

The estimated time for each service is indicated at the time of booking. If you are in a hurry, notify your hairdresser when he arrives and he will endeavor to perform his performance in the time allowed. In general, a cut requires a 45-minute window between the hairdresser's installation and his departure after the restoration of the premises.

I hope everything is clean after your passage!

It is your private hairdresser who takes care of cleaning after making the cut, so that its passage leaves no trace. For this, it moves with all the necessary equipment to offer you a quality hairdressing service without

And after my haircut?

After the departure of the hairdresser, you can note the performance performed or comment: this will help future customers make their choice and will be a real boost for your hairdresser if you liked his work! If you like the concept, you can decide to share it with a friend by sponsoring it. This one will benefit from 20% discount on his first cut, just like you: this is our way of thanking you!

The performance did not go as planned?

My private hairdresser did not come

Contact customer service either by sending your message to bonjour@thehaircut.com or by calling 01 76 35 01 77, number available from 8 am to 8 pm from Monday to Friday and from 10 am to 6 pm on weekends and holidays. We will contact you as soon as possible to provide you with an alternative solution.

Cleaning was not done

The cleaning of the premises is an integral part of the services of The Haircut. If it has not been done correctly, or not done at all, you can report it when you notice the hairdressing benefit. A button "Report a problem" is there, you can then describe the problem and quickly recontact by our team dedicated to customer satisfaction.

The service was not satisfactory

It can unfortunately happen that our private hairdressers do not give you full satisfaction. If you are not satisfied with the service, you can report it when you do the rating.

If the cause of your dissatisfaction results from the private hairdresser's disrespect of The Haircut's commitments, you can communicate it to us via the "Report a problem" button, which can be found in the scoring form. Our customer satisfaction team will quickly contact you to propose a solution.

My Account The Haircut

What's the point?

Your account allows you to quickly reserve a hairdressing service with our private hairdressers, but also to be able to communicate with your hairdresser before its arrival, to consult the history of your services, to find your invoices ... All the personal information that you inform in your Account are protected, we only communicate to your hairdresser those that allow him to go to the place of delivery and your contact when necessary.

How do I create an account?

An "Inscription" button is available in the navigation menu, just click on it and then let yourself be guided through the different stages of the creation of your account.

Your account can also be created when you make your first reservation: after having filled in the information required for the reservation, click on "Create my account". You will only have to choose a password and your account will be available.

What personal information should be provided? Who can see them?

We ask you two types of information to create an account: your contact information, which allows the private hairdresser to contact you if he has difficulty getting to the place of delivery; And identity information, required to sign a contract on the internet. When you order your service, the place of its performance must also be filled in, and can be stored in your account if you wish.

Your contact and your identity are communicated to the private hairdresser when he accepts your reservation. Otherwise, only your first name and the initial of your surname are visible on the site, as well as the photos of your cuts when you accept it.

Can someone else use my account?

You are the only one authorized to use your account, since it contains personal information about you.

I've lost my password.

At any time, you can ask to reset your password. A link will be sent to the email address you provided. Click on this link and you will be able to choose a new password.

I lost my account credentials.

Your account ID is the email address you provided when you signed up. If it is no longer accessible, you can contact us at bonjour@thehaircut.com or via the Contact form and we will be able to provide you with a new identifier after verifying your identity.

What if I want to delete it?

Oh, what a pity, you're leaving us? Simply go to your profile and click the "Delete My Account" button. We will destroy all information concerning you, except those necessary for the administrative, accounting and commercial operation of The Haircut and provided that this complies with the law on the processing of personal data, of course.

Promotions and Sponsorship

How do I use my discount code?

When you fill in your information to reserve a service, a box will be available, offering you to enter your discount code. When entering this code, verify that it is recognized by the site (a message "Validated code" should appear). If this is the case, your discount will automatically be applied before the payment of your benefit.

What is sponsorship?

When you sponsor a new user, he gets a 30% discount on the price of his first cut. And to thank you, you receive the same discount, to worth on your next cut. The good plans, it's shared!

How do I sponsor a friend?

Nothing's easier! You will find your sponsor code in your customer account. You just have to communicate it to your godson, who will have to enter it in the dedicated box when registering. As soon as this one makes his first cut on The Haircut, you receive your promotion code, to be filled in on your next booking.

I still have not found my answer.

I have a problem with the website

Send us a message at contact@thehaircut.com or via the Contact form describing the problem you are encountering and we will endeavor to find a solution as soon as possible.

I am an unhappy customer

A team is entirely dedicated to your listening, you can send him your message on bonjour@thehaircut.com, via the form of Contact or directly on 01 76 35 01 77, number available from 8h to 20h from Monday to Friday and from 10h to 6 pm on weekends and public holidays.

I have a problem with my account

If you can not find a satisfactory answer in the Account tab for the problem you are experiencing, you can contact us at bonjour@thehaircut.com or via the Contact form and we will try to find a solution to your problem .

I have another problem

We probably have another solution! Send us a message at contact@thehaircut.com or via the Contact form describing the problem you are encountering and we will endeavor to find a solution as soon as possible.